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Return & Refund

Return & Refund

Thank you for choosing hugedildo.com. We guarantee that all big dildo products will be strictly inspected by our quality inspectors before shipment to ensure quality. If you need after-sales service, please contact us by email: [email protected].

Refund Policy

If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange. (If an item is returned due to customer error, the return shipping is the customer’s responsibility and the customer pays for shipping.)

There is no right of return when the packaging are no longer in their original, complete, undamaged and unused state. (Please note that for hygiene reasons, we will not accept the return of the product once the plastic bag has been opened, unless the product is found to be defective or broken when it is unpacked)

Refunds will be processed within 7 business days of receipt and confirmation of return. Please check your account.

For any questions about returns and refunds, please contact us.

Return Address

If you need a return address, please contact customer service by email to obtain the address. ([email protected]) Thank you!

Cancel Order

Hugedildo.com generally processes your order within 1-2 business days. To cancel your order, please contact Hugedildo.com as soon as possible to cancel your order and receive an immediate refund. However, if your order has shipped, we will refund your money when you return the order.

Order processing starts within 12 hours of receipt of your payments. So, please make sure your order is correct before you hit the submit button.

  • (a). Cancellation made within 12 hours of purchase will incur a 5% transaction fee (Paypal or your bank charges, we do not charge any cancellation fee).
  • (b). Cancellations made within 12-24 hours of purchase will incur a 20% cancellation fee.
  • (c). If we have already shipped your order, then the order cannot be canceled, please understand.

To cancel your order, please contact us. Email: [email protected] or Call us: +1(203)548-9557.

If the return is caused by the consumer, the shipping cost is borne by the consumer. The specific cost should depend on the courier company you choose.

If, due to us, the goods received are damaged or incorrect, the consumer is not responsible for the shipping costs.

We will check that the package is in good condition upon receipt of the returned package, then we will process the refund to your account according to the return conditions.

Frequently Asked Questions About Returns

The following are common questions about returns and exchanges, you can read them to help you understand our after-sales policy.

You can email us and let us know why you are not satisfied. If it’s the product, then we’ll give you a partial refund or a great coupon to use on future orders.

Sorry, can not. Due to the consideration of the product itself, most of our packaging is not sealed, so we have no way of knowing whether they have been used. That’s why we don’t accept returned items, even if they haven’t been opened. (Clamshells or boxes are not considered hygienic seals.)

All products are covered by a 30-day warranty.
Defective products will be replaced with the same product within the warranty period only.

If you receive a defective product:
Email us: [email protected] with your order number & a description of the defect. If applicable, attach a picture to the email showing the defect.

Some product packages list inaccurate measurements. We have measured every item and listed the accurate measurements on our website. This is why the measurements on our website may differ from what is listed on the product packaging.

All measurements may vary slightly, especially along the shaft of an item. Measurements may vary due to variances in the manufacturing process. We do not provide refunds for measurement discrepancies.

Sorry, We are not responsible for shipments lost due to an incorrect address. Please verify your address is correct before placing your order. All undeliverable returned packages are subject to a 20% restocking fee to cover additional & unpaid shipping costs. If an order is returned, we will send a notification by email. We do not refund shipping fees.

Other Problems:

If you still have questions about our refund and returns policy, you can contact us by email below.

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